Breadcrumbs

What emails do customers receive after they place an online order?

  1. Pickup Order is submitted by customer.

  2. Customer receives email confirmation outlining the products purchased & additional info regarding the pickup process:

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    Once the order is marked as “Ready For Pickup” in Cova by the shop, the customer will receive an email indicating that their goods are ready

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  4. Customer will come to the store to pickup their order and the shop will set the status in Cova as “Completed”.

Delivery orders:

  1. Delivery orders are submitted by the customer

  2. Customer receives email confirmation outlining the products purchased & additional info regarding the Delivery process:

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  1. Once the order is marked as “Ready For Pickup” in Cova by the shop, the customer will receive an email indicating that their goods are ready to be shipped

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Cancelled orders

  1. When a store cancels an order in Cova, the customer is sent a cancellation email

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Note: The platform checks Cova regularly to see if the order status has changed. In order for the emails to be triggered, the correct status must be set correctly in Cova.