Fastlane orders allow guests and shop employees to save time by placing their order online before coming to the shop to pick it up. Depending on your payment options, guests can pre-pay for their orders before coming into the shop.
Ready for Pickup Process:
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Order is submitted by customer online.
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Customer receives order confirmation email.
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Store receives order in POS.
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Store packs order and updates the guest’s order status in POS to Ready for Pickup.
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Once order status is updated, email is triggered to customer indicating that order is Ready for pickup.
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Guest comes in to pickup order and shop marks order as Closed.
Online unpaid orders that are greater than 7 days are automatically canceled as a measure to clean up inactive orders.