On occasion, Cova is delayed in displaying PAID on the customer order, which can be misleading. We've implemented a new non-stock SKU that tags online paid orders to indicate whether a customer has already paid for their order before coming in to pick it up.
In the screenshot below, there are two paid online orders. The first order does not indicate that it has been paid due to a delay from Cova:
The non-stock SKU will validate that the order has been prepaid through the order identified “Pre-Paid Order - Credit Card”, as illustrated in the screenshot below for the same order:
Store employees can view the last 4 digits of the card and payment status in the Customer's profile "Orders" section in Clienteling to validate that the order has been pre-paid:
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