We’ve gathered some helpful resources in this section to assist you with troubleshooting customer issues and where to go for additional support.
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Status Pages -
Fire & Flower: Non-Hifyre Issue Routing -
Technical Support SLA -
Support Priority Rubric -
Customer Troubleshooting -
Payment Processing - Paysafe/Merrco Payment -
Stuck Authorizations -
How to refund a product in a pre-paid order -
Refunds -
What do I do if a product is mis-labeled or missing information?