Customer Support

We’ve gathered some helpful resources in this section to assist you with troubleshooting customer issues and where to go for additional support.

Fire & Flower: Non-Hifyre Issue Routing

Technical Support SLA

Support Priority Rubric

Customer Troubleshooting

Payment Processing - Paysafe/Merrco Payment

Stuck Authorizations

How to refund a product in a pre-paid order

Refunds

What do I do if a product is mis-labeled or missing information?

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.