There are many issues where employees may think it is a Hifyre issue, when in reality it is not. The following are the most common that are forwarded first to Hifyre but really need to be routed elsewhere.
|
Issue |
Direct To |
|
|---|---|---|
|
Permissions/access once logged into hifyreretail.com → All permissions are based on Microsoft AD account |
Store RM & DM |
itsupport@fikacompany.ca and RM |
|
Log in to https://looker.hifyreretail.com → Uses Microsoft AD account |
|
|
|
Default browser for Clienteling → should be using Chrome not Microsoft Edge nor Samsung browser |
|
|
|
In-store network (wifi, sound, security); Cova POS; Payment gateway; Scanners; TV & Computer hardware |
|
|
|
Product availability, details, pricing on any of Menus, Website/E-Commerce, Clienteling or Cova POS |
|
|
|
Update store phone number |
itsupport@fikacompany.ca (through Cova) |
|
|
Promotional graphic assets on Promo Boards |
Store RM & DM |
|
|
Store display name, hours, order methods |
Store SM & RM & DM |
|
|
Account & Spark Rewards Inquiries |
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