Fire & Flower: Non-Hifyre Issue Routing
There are many issues where employees may think it is a Hifyre issue, when in reality it is not. The following are the most common that are forwarded first to Hifyre but really need to be routed elsewhere.
Issue | Direct To |
|---|---|
Log in to hifyretail.com → Uses Microsoft AD account | |
Permissions/access once logged into hifyreretail.com → All permissions are based on Microsoft AD account | itsupport@fireandflower.com and RM |
Log in to https://looker.hifyreretail.com → Uses Microsoft AD account | |
Default browser for Clienteling → should be using Chrome not Microsoft Edge nor Samsung browser | |
In-store network (wifi, sound, security); Cova POS; Payment gateway; Scanners; TV & Computer hardware | |
Product availability, details, pricing on any of Menus, Website/E-Commerce, Clienteling or Cova POS | |
Update store phone number | itsupport@fireandflower.com (through Cova) |
Promotional graphic assets on Promo Boards | marketing@fireandflower.com AND store RM & DM |
Store display name, hours, order methods | Store RM & DM |
Customer account deletion, order refunds, general questions |