Fire & Flower: Non-Hifyre Issue Routing
There are many issues where employees may think it is a Hifyre issue, when in reality it is not. The following are the most common that are forwarded first to Hifyre but really need to be routed elsewhere.
Issue | Direct To | |
|---|---|---|
Permissions/access once logged into hifyreretail.com → All permissions are based on Microsoft AD account | Store RM & DM | itsupport@fikacompany.ca and RM |
Log in to https://looker.hifyreretail.com → Uses Microsoft AD account | ||
Default browser for Clienteling → should be using Chrome not Microsoft Edge nor Samsung browser | ||
In-store network (wifi, sound, security); Cova POS; Payment gateway; Scanners; TV & Computer hardware | ||
Product availability, details, pricing on any of Menus, Website/E-Commerce, Clienteling or Cova POS | ||
Update store phone number | itsupport@fikacompany.ca (through Cova) | |
Promotional graphic assets on Promo Boards | Store RM & DM | |
Store display name, hours, order methods | Store SM & RM & DM | |
Account & Spark Rewards Inquiries |