How many times can someone receive points for recycling? How many items can a customer recycle at once?
A customer can receive 50 points for recycling, two times per week. They can recycle as many as they wish at once. This counts as one recycling event.
Additionally, 25 points can be rewarded for using a reusable bag, once per day.
A customer is claiming that they did not receive their points from an in-store purchase.
Points from in-store purchases made through the POS are allocated the next day, as Hifyre syncs to the POS on a nightly basis.
Points from orders made from Hifyre products (app, website, clienteling) are automatically applied.
A customer did not receive their discount birthday code.
Budtenders can validate within Clienteling if a customer has received a birthday code. Here are the steps to diagnose if they have received a birthday code.
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Navigate to Clienteling
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Select the Customer
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Check that they have a birthdate in their profile
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If there is no birthdate in their profile, a discount code will not be sent
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Check Support > Emails to see if a Birthday email was triggered
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If it was triggered, tell the customer to check their spam folder
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If no email was triggered, send an inquiry to info@spark-rewards.com
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How does awarding 1000 points via Refer-A-Friend work?
Refer a friend works through the following flow:
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Existing user (Referrer) refers a friend (Referred) through sharing their personal code
(Note - we have moved away from phone numbers, and that the referred friend must not be an existing member of Spark Rewards) -
Referred friend signs up for Spark account with using personal code and completes a purchase
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Referrer and Referred both receive 1000 points (after the completion of the first purchase)