Why is my TV, menu screen or promo board not displaying anything, displaying old content or frozen?
Your digital displays are hardware that are running a web browser to display the configured content set within the Hifyre Digital Displays module.
Some baseline things to try to rule out a hardware issue:
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Is the TV or device powered on?
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Is the HDMI plugged in?
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Is the screen able to access other web pages (from the PC)?
Some baseline things to try to rule out a software issue:
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What browser is being used?
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Chrome is the preferred browser. Known issues with Samsung Internet Browser and Microsoft Edge.
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Refresh / re-launch the digital display URL.
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Ideally done every morning as part of the opening procedures:
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Go to the top of the bowser and hit “refresh” or the button that looks like the symbol below, just like you would on a normal web page; then make sure you put back to full screen!
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Confirm that the launched URL matches the url of the screen in the Hifyre Digital Displays module
If none of the troubleshooting ideas above solves your issue, please take a photo of the digital screen (and the others beside it if they are in groups), and submit a ticket to your technical support team with details on the steps you have taken to troubleshoot, and the issue you are seeing.