Technical Support vs Feedback

Identifying bugs and enhancements are crucial in making software better. Knowing the difference helps in clear communication and prioritizing, leading to improved user satisfaction and higher-quality software. This page outlines the main differences in identifying a product Bug vs Enhancement.

Bug (Support) vs Enhancement (Feedback)

Bug: When a function or feature in software is not working as expected or lacks essential functionality, it's considered a defect. Fixing these issues, known as bugs, is crucial to ensure the stability and reliability of software applications. Bugs must be found, reported, and resolved promptly.

• For bugs/defects, please submit a support ticket through the IT SysAid desk.

• Bug examples:

  • Contents of an emailed report is missing information.

  • Menu board settings, unable to save changed screen orientation.

Enhancement: Adding a completely new feature or improving existing functionality to enhance the application. These improvements are prioritized based on factors like business value, technical feasibility, and project goals.

• For product enhancements, please submit through the Hifyre Feedback form.

• Enhancement examples:

  • In Clienteling, the ability for customer orders to include the payment status and last 4 digits of credit card for online orders.

  • Ability to include a district filter in the reports.