Identifying bugs and enhancements are crucial in making software better. Knowing the difference helps in clear communication and prioritizing, leading to improved user satisfaction and higher-quality software. This page outlines the main differences in identifying a product Bug vs Enhancement.
Bug (Support) vs Enhancement (Feedback)
Bug: When a function or feature in software is not working as expected or lacks essential functionality, it's considered a defect. Fixing these issues, known as bugs, is crucial to ensure the stability and reliability of software applications. Bugs must be found, reported, and resolved promptly.
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For bugs/defects, please submit a support ticket through the IT SysAid desk.
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Bug examples:
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Contents of an emailed report is missing information.
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Menu board settings, unable to save changed screen orientation.
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Enhancement: Adding a completely new feature or improving existing functionality to enhance the application. These improvements are prioritized based on factors like business value, technical feasibility, and project goals.
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For product enhancements, please submit through the Hifyre Feedback form.
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Enhancement examples:
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In Clienteling, the ability for customer orders to include the payment status and last 4 digits of credit card for online orders.
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Ability to include a district filter in the reports.
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